FAQ - WeddingTray.com

General Information

What type of content is acceptable?

Can I get someone to visit me at my business location?

Order Information

Why won't the website take my credit card information?

Where is my order?

How can I put a RUSH on my order?

Do you have any closeouts or specials going on right now?

What does lead time mean?

What is your cancellation policy?

Materials & Adhesives

Do you offer materials not shown on your website?

Do I need a special material to go on a plastic squeezable bottle?

What should I order if my labels are going to come into contact with moisture on a regular basis?

What is the expiration date for the adhesive on my labels?

Art & Art Guidelines

I have a 2 color logo. How can I upload it for my design?

Can I use a picture on my labels?

Can I have an electronic copy of my artwork for another product i want to order somewhere else?

My art was fine when I designed it, but when I went back to look at it, the text wasn't in the same place. What happened?

My art will not upload on the design tool. What's wrong?

Return Policy

What is your return policy?

Dies

Can I order something with a special shape that I don't see on your site?

Pantone Colors

Can I use a Pantone (special) color on my metallic labels?

Can I use a Pantone (special) color and does it cost extra?

Bags - Paper & Plastic

Which is more economical paper bags or plastic bags?

How can I be sure your bags will hold my wedding gifts?

Can I get a free sample of the bags that I am interested in?

Is it better to get plain bags and put a custom label on them or to purchase custom printed bags?

Metallic Wedding Labels

What is a Metallic Wedding Label and why is it more expensive than an Ink Label?

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